Ambulatory Surgery Centers

Virtual Healthcare Assistant Services for Ambulatory Surgery Centers (ASCs):
Just among the tasks our Healthcare and Nurse Virtual Assistants can help ASCs!

Clinical Responsibilities:

1. Pre-Operative Assessments: Gather patient medical history, allergies, and other pertinent information before surgical procedures.
2. Post-Operative Follow-ups: Monitor patient recovery, ensuring adherence to post-operative instructions and capturing any complications or concerns.
3. Medical Scribing: Attend physician consultations, capturing details of surgical assessments and recommendations.
4. Medication Management: Oversee post-operative medication regimens, monitoring for side effects and potential drug interactions.
5. Lab and Diagnostic Results Tracking: Monitor incoming test results pre- and post-surgery, notifying healthcare providers of any critical findings.
6. Surgical Equipment and Tool Monitoring: Virtually assist in maintaining and ensuring the sterility and readiness of surgical instruments.
7. Patient Education: Provide patients with physician-approved materials about their surgical procedures, possible complications, and post-operative care.
8. Post-Surgery Rehabilitation Coordination: Assist in drafting and coordinating rehabilitation plans and physiotherapy sessions.

Telemedicine Support Tasks:

1. Telehealth Setup and Troubleshooting: Assist patients in setting up their devices and software for post-operative virtual visits, resolving any technical difficulties.
2. Virtual Visit Coordination: Schedule and manage virtual post-operative appointments and consultations.
3. Remote Monitoring Data Analysis: Process and analyze data from post-surgery monitoring devices, presenting relevant insights to healthcare providers.
4. Digital Prescription Management: Assist in sending e-prescriptions for post-operative medications to pharmacies.
5. Virtual Rehabilitation Sessions: Organize and facilitate online physiotherapy or rehabilitation sessions based on surgical procedures.
6. Telehealth Billing and Documentation: Ensure all telehealth consultations are documented appropriately and assist with billing related to virtual consultations.

Administrative Responsibilities:

1. Patient Scheduling: Coordinate surgical appointments, pre-operative consultations, and post-operative follow-ups.
2. Billing and Claims: Handle billing for surgical procedures, ensuring timely and accurate insurance claims.
3. Prior Authorization: Acquire necessary pre-authorizations for surgical procedures from insurance providers.
4. Verification of Benefits and Eligibility: Confirm insurance coverages for surgical procedures.
5. Revenue Cycle Management: Oversee the financial aspects of patient surgical care, from initial consultation to final payment.
6. Medical Records Management: Accurately maintain and ensure the privacy of surgical records.
7. Supply Management: Assist in tracking and ordering surgical supplies as necessary.
8. Feedback and Reviews: Gather patient feedback post-surgery to ensure continuous quality improvement.

By leveraging the expertise of virtual healthcare assistants, ambulatory surgery centers can streamline their operations, enhance patient care, and adapt to the changing landscape of medical services.