Medical Practice Offices

Virtual Healthcare Assistant and Virtual Nursing Services for Medical Practice Offices

Clinical Responsibilities:

1. Triage Assistance: Assess incoming patient communications to prioritize urgent matters, ensuring timely physician attention.
2. Clinical Documentation: Assist healthcare providers in recording patient symptoms, diagnosis, treatments, and progress notes.
3. Medical Scribing: Attend physician consultations, both in-person and virtually, capturing details of patient encounters and diagnostic assessments.
4. Medication Management: Monitor patient medication regimens, assist in reconciling medications, and flag potential drug interactions.
5. Lab and Diagnostic Results Tracking: Monitor incoming test results, notify healthcare providers of any critical findings, and communicate results to patients under physician guidance.
6. Care Plan Coordination: Help in drafting and maintaining patient care plans, ensuring all involved caregivers are on the same page.
7. Pre-Visit Planning: Gather and prepare necessary patient information before visits, such as medical history, recent test results, or specialist reports.
8. Chronic Disease Management Support: Assist in monitoring patients with chronic diseases by tracking vital statistics, medication adherence, and symptoms, notifying physicians of concerning trends.
9. Post-Visit Patient Education: Provide patients with physician-approved resources, instructions, and materials related to their diagnosis or treatment.
10. Patient Monitoring: Assist in remotely monitoring patients using digital health tools, reporting any concerning health metrics to healthcare providers.
11. Vaccine and Immunization Tracking: Maintain and update patient vaccination records, notifying patients and physicians of upcoming necessary vaccines.
12. Patient Outreach: Engage with patients for routine health check-ups, medication adherence reminders, and follow-up visits.

Telemedicine Support Tasks:

1. Telehealth Setup and Troubleshooting: Assist patients in setting up their devices and software for virtual visits, resolving any technical difficulties.
2. Virtual Visit Coordination: Schedule and manage virtual appointments, ensuring both patient and provider have the necessary access and tools.
3. Remote Monitoring Data Analysis: Process and analyze data from remote patient monitoring devices, presenting relevant insights to healthcare providers.
4. Digital Prescription Management: Support in sending e-prescriptions to pharmacies and addressing any follow-up concerns or questions from patients.
5. Virtual Health Education Sessions: Organize and facilitate online health workshops, patient groups, or education sessions based on physician guidance.
6. Telehealth Billing and Documentation: Ensure all telehealth visits are documented appropriately and assist with billing related to virtual consultations.

Administrative Responsibilities:

1. Patient Scheduling: Manage appointments, rescheduling, cancellations, and reminders.
2. Billing and Claims: Handle patient billing, insurance claims, and follow up on any discrepancies or unpaid bills.
3. Prior Authorization: Obtain necessary approvals for treatments or procedures.
4. Verification of Benefits and Eligibility: Confirm insurance coverages for patients.
5. Revenue Cycle Management: Oversee the entire patient billing process, from service provision to final payment.
6. Medical Records Management: Maintain, update, and ensure the privacy of patient records.
7. Communication: Act as a bridge between patients and healthcare providers, ensuring timely and clear communication.
8. Supply Management: Track and order clinical and office supplies as needed.
9. Continuing Medical Education (CME) Tracking: Keep track of healthcare provider's ongoing education requirements and opportunities.
10. Feedback and Reviews: Collect and analyze patient feedback to improve service quality.